Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it. It must be unused, have its original tags attached if it came with them, and be in its original packaging. You must also have the receipt or proof of purchase.

To initiate a return, please contact us via Instagram @classickitsdk or by email at kontakt@classickits.dk. We will then get back to you with further information about the return.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us if you have any questions about returns via our Instagram: @classickitsdk or by email at kontakt@classickits.dk.

Damages and Issues

You should inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.

Exchanges

The fastest way to ensure that you receive the item you want is to return the item you received. Once the return has been accepted, you can make a separate purchase for the new item.

EU 14-Day Cooling-Off Period

Notwithstanding the above, if the item is shipped to the EU, you have the right to cancel or return your order within 14 days for any reason and without providing an explanation. As stated above, your item must be in the same condition as when you received it. It must be unused, have its original tags attached, and be in its original packaging. You must also have the receipt or proof of purchase.

Refunds

Return shipping costs are paid by the customer. We recommend using a trackable shipping method, as we are not responsible for packages that are lost during return shipping.

If the item is defective, damaged, or materially different from its description, we will of course cover the return shipping costs and ensure that the issue is resolved as quickly as possible.

We will notify you once we have received and inspected your returned item and let you know whether your refund has been approved or not. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please remember that it may also take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, you can contact us at kontakt@classickits.dk.